REFUNDS AND CANCELLATIONS

Refunds and cancellations.
Clear terms before you pay.

This policy applies to bookings coordinated through Roster Circles where payment is made to JAYPEG PRODUCTIONS PRIVATE LIMITED. Your written quote states the cancellation terms for your booking. Where the quote and this page differ, the quote applies.

  1. When a booking is confirmed. Only after you accept the written quote and the required advance is received (100% up to ₹1,00,000; 50% above). You can withdraw an enquiry at any time at no cost.
  2. If you cancel. Any cancellation charges are stated in your quote before you pay. Third-party costs already committed on your instruction, such as studio deposits, travel, permits and materials, are passed through at cost and refunded only to the extent the supplier refunds them. If we agree a new date with the same scope instead, your advance carries forward.
  3. If talent or crew withdraw. We offer a replacement of equivalent profile and rate. If you decline the replacement, the advance for that line is refunded in full.
  4. If we cannot deliver. If JayPeg cannot deliver the booking for reasons within its control, all advances for that booking are refunded in full.
  5. The coordination fee. The 12% coordination fee is refunded in full whenever the whole booking is refunded because talent withdrew without a replacement or JayPeg could not deliver. For other cancellations, your quote states whether it is refundable.
  6. Delivery review and disputes. You have 72 hours from delivery to accept it or raise an issue. An issue pauses acceptance and payment. We review the quote, the deliverables and both parties' statements and aim to resolve it within 5 working days by releasing payment, refunding, or a partial refund stated in writing.
  7. How refunds are paid. To the account the payment came from, within 5 working days of the decision. GST is adjusted with a credit note where applicable.
  8. How to ask. Email jayakrishnan@jaypegproductions.com or WhatsApp +91 70346 88919 ↗ with your booking reference. We acknowledge requests within 1 working day. If you are not satisfied, contact our Grievance Officer.